Terms & Conditions
HOMELIFE STAIRLIFTS LIMITED (“The Company”)
CONDITIONS OF SALE
THESE CONDITIONS DO NOT AFFECT THE CUSTOMER’S STATUTORY RIGHTS
GENERAL
1.1 All estimates are made, and all orders are accepted by the Company
subject to the following conditions.
1.2 Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.
DELIVERY
2.1 The Company will endeavour to deliver the goods as arranged with the Customer and delivery dates are given as accurately as possible but cannot be guaranteed. The Customer shall not be entitled to cancel the order or to claim damages if the Company is not able to deliver on the delivery date arranged.
2.2 Alterations to the order by the Customer may result in delay in delivery.
2.3 The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so and may charge the Customer with reasonable charges for storage.
2.4 No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and on terms that the Customer shall pay to the Company 50% of the full order value.
2.5 The Customer must ensure the provision of the Company of adequate access to the point at which delivery is to take place and all other facilities and services necessary to enable the Company to deliver in accordance with the Customer’s requirements.
2.6 The Customer will be required to sign a checklist on delivery of the goods.
RETURN OF THE GOODS
3. The Customer shall not be entitled to return the goods supplied for any reason other than under the warranty conditions or in accordance with the Customer’s statutory rights.
TITLE
4. Ownership of the goods supplied shall only pass to the Customer when the Customer has paid to the Company all sums due and payable under the order and until that time the Company may recover the goods at any time.
PRICES AND VAT
5.1 If any alteration to the design or specifications of the goods ordered Is requested by the Customer and agreed by the Company an appropriate alteration in the price for the goods may be made by the Company.
5.2 Goods supplied for individual disabled persons at present are not subject to VAT but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of disability.
DIMENSIONS AND TECHNICAL DATA
6.1 The Company reserves the right to alter or change the specification of the goods supplied within reasonable limits without notice to the Customer.
6.2 All figures, speeds, measurements, capacities and other technical information and data contained In the Company’s advertising sales and technical literature are based on trials under test conditions and are provided for general guidance only.
6.3 The Company may warrant the exact specifications of goods supplied if so, requested by the Customer, but to be valid such warranty must be agreed by the Company in advance of the order and recorded on the acknowledgement of order form.
WARRANTY
7.1 This warranty does not affect the statutory rights of the Customer but if the Customer wishes to have the benefit of the Company’s warranty conditions the Customer must comply with the provisions set out below,
7.2 In the event of a defect in the goods supplied becoming apparent within twelve months of the delivery date the Company either itself or by an authorised dealer/ repair agent will effect any necessary repair or replacement of parts free of charge on condition that the Customer complies with the following provisions of this warranty.
7.3 Any part repaired or replaced during the twelve months warranty period is warranted for the duration of that period.
7.4 The arrangements for repairs and service and the designated repairer will be notified to the Customer by the Company and will be confirmed at any time on request.
7.5 ON A DEFECT OCCURRING DURING THE WARRANTY PERIOD THE CUSTOMER MUST NOTIFY THE DESIGNATED REPAIRER IMMEDIATELY GIVING FULL INFORMATION AS TO THE PROBLEM AND NO USE MUST BE MADE OF THE GOODS AND NO ALTERATION OR UNAUTHORISED REPAIRS MADE TO THE GOODS PRIOR TO INSPECTION BY THE DESIGNATED REPAIRER.
7.6 If the Customer is operating the goods away from the locality of the designated repairer the Customer must contact the Company to obtain the name and address of another repairer authorised by the Company.
7.7 Items of a consumable nature will not normally be covered during the 12-month warranty period unless such Items have suffered undue wear as a direct result of an original manufacturing defect. These ‘items include amongst others lubricants, motor brushes, upholstery, Batteries will be covered by the warranty only where they have been charged and maintained fully in accordance with the manufactures recommendations (for a period of 12 months only)
7.8 Under normal circumstances, no responsibility will be accepted where the goods have required repair or replacement as a direct result of:
a) The goods or part not having been maintained in accordance with the manufacturer’s recommendations, where such exist and using only the specified original equipment parts.
b) The goods or part having been damaged by neglect, accident or improper use.
c) The goods or part having been altered from the manufacturer’s specifications, or repairs having been attempted prior to the designated repairer being notified.
d) Fair wear and tear.
FORCE MAJEURE
8. Neither party shall be under any liability for any delay, loss or damage caused wholly or part by act of God, governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its employees or not by reason of any other act, matter or thing beyond its reasonable control, including failure by the other party to carry out the provisions of these Conditions.
BRITISH STANDARD 5776
9. IMPORTANT NOTE: under amendment 2 dated 21st December 1990 if a stairlift is to be installed into premises other than a single-family dwelling, the building owner is advised to take professional consultation on the suitability of a stairlift for the application. This advice encompasses fire regulations, environmental health, building control and with registered homes the local authority.
Data Protection Consent
This document will form part of your contract with Homelife Stairlifts (trading as part of the Bespoke Stairlifts Group) who will as data controller use your personal data to set up and administer the contract. When you sign the
contract you consent to our using your data. Your rights in relation to your data are protected under the Data Protection Act 1998 and we will comply with your rights. Your data will only be shared with other members of the Bespoke Stairlifts Group and selected third parties that assist us in delivering services.
We will use your personal data to enable us to meet our obligations to you and administer and fulfil your order, to enable us to take payment and to provide after sales services to you and advise you on any warranty issues you may have and to market to you certain ether products and services which we believe may be of interest to you.
We will retain your information throughout the life of your stairlift in order to enable us to inform you or any ether users of any actions required in relation to your stairlift. Your data will be held on a secure computer system. A full copy of our data protection policy is available on our website or on request from our Customer Relations Team.